Cancellation & Refund Policy

Effective date: 19 September 2026

1. Scope

This policy applies to donations and other online payments made directly to Love and Acceptance through its website or an authorised payment link/payment gateway.

2. Donations are ordinarily final

A voluntary donation that has been successfully processed is ordinarily treated as final because charitable funds may be committed to programme and organisational needs. A change of mind alone does not automatically create a right to a refund.

3. When a refund request may be considered

We may consider a refund where there is a duplicate transaction, a demonstrable payment-processing error, an incorrect amount caused by a genuine input/technical mistake, or another circumstance where refund is required by applicable law.

If you believe a transaction was unauthorised, contact your bank/payment provider immediately and also notify us so that we can assist with transaction information reasonably available to us.

4. How to request a refund

Write to info@loveandacceptance.org preferably within 7 calendar days of the transaction. Include donor name, registered email/mobile number, transaction ID/reference, transaction date, amount and a brief reason. Do not send full card numbers, CVV, OTPs, passwords or internet-banking credentials.

We may request reasonable supporting information to verify the request. Late requests may be considered case-by-case where legally and operationally possible.

5. Review and processing

Approval is not automatic. We will review the transaction, payment-gateway records, whether funds have already been committed or utilised, and any applicable legal requirement.

If a refund is approved, we will ordinarily initiate it to the original payment method within 7–10 working days after approval. The actual time for credit is controlled by the bank/payment provider and may take longer. Cash refunds will not be issued for an online payment.

If a donation acknowledgement or tax-related receipt has already been issued and the donation is refunded, the corresponding receipt may be cancelled or corrected as required.

6. Failed or pending transactions

If money is debited but the website shows a failed or pending transaction, first allow the bank/payment provider its normal reconciliation period. If the amount is not automatically reversed, contact us with the transaction reference so we can check the status with the payment provider.

7. Contact

Refund queries: info@loveandacceptance.org  |  +91 96771 89009  |  22/92 Kumarappapuram, 2nd Street, Rayapuram, Tiruppur - 641 601, Tamil Nadu, India